Refund & Return Policy

Avikar India Pvt Ltd

Every Avikar piece is handcrafted and carefully inspected before it leaves our workshop. Because of this, we offer returns strictly for items that arrive damaged — please read the conditions below before placing your order.

1. Our Return Policy: Damaged on Arrival Only

We only accept returns, replacements, or refunds if your item arrives physically damaged in transit. We do not offer returns for change of mind, incorrect expectations about size/finish, or any reason other than transit damage.

To claim a damaged-on-arrival return, you must:

• Contact us within 48 hours of delivery at 9830200750 / 8080095551 or [email protected] with your Order ID.
• Provide clear photo or video proof of the damage, showing the damaged area of the product and the condition of the outer packaging. Claims without photo/video proof cannot be processed.
• Keep the original packaging until your claim is resolved — we may need it for a pickup.
• Ideally, record an unboxing video at the time of delivery. This is the fastest way to substantiate a damage claim and speeds up approval.

Once your proof is verified, we will arrange a free repair, replacement, or full refund, at your choice, within 7–10 business days.

2. Custom & Made-to-Order Pieces

Chairs ordered in a custom fabric, finish, or configuration are made specifically for you. They are covered under the same damaged-on-arrival terms in Section 1, but are not eligible for any other type of return or exchange.

3. Cancellations

• Orders can be cancelled free of charge before dispatch.
• Once an order has entered production (for custom pieces) or has been dispatched (for stock pieces), cancellation may not be possible, or may be subject to a restocking/production charge, which we will communicate before confirming the cancellation.

4. How Refunds Are Processed

Approved refunds are issued to the original payment method (or bank transfer, for direct bank transfer orders) within 7–10 business days of approval. Please allow additional time for the refund to reflect, depending on your bank.

5. What’s Not Covered

• Change of mind, or the product not matching personal expectations of size, color, or finish (please refer to the exact dimensions and finish descriptions listed on the product page before ordering, or contact us to confirm).
• Normal wear and tear, or natural aging of solid wood, cane, or fabric over time.
• Damage from misuse, improper handling after delivery, exposure to moisture or direct sunlight, or unauthorized repairs.
• Minor variations in wood grain, cane weave pattern, or fabric texture — these are natural characteristics of handcrafted furniture, not defects.
• Damage claims made without photo/video proof, or reported after 48 hours of delivery.

Contact Us

Avikar India Pvt Ltd, 46 Central Avenue, Bowbazar, Kolkata, West Bengal 700012

Phone/WhatsApp: 8080095551 | Email: [email protected]